Payment Portal Now Available in Spanish! 🌐

To enhance the experience for our diverse customer base, we are pleased to announce that our payment portal is now available in Spanish. This update allows Spanish-speaking consumers to navigate, understand, and manage their payments more comfortably and efficiently. Debtors can easily switch to the Spanish version by selecting Spanish from the language options within the portal.

IVR updates 📞

• We've enhanced the IVR by introducing dynamic verification methods. After recognizing a debtor's account, the automated phone system will now only offer verification methods—such as ZIP, Date of Birth (DOB), and the last four digits of the SSN—for which there is corresponding data available in the system. This will help to increase the verification rate for customers paying via IVR.

API updates 🔗

• New Feature: Ability to Create Payment Methods: We've added functionality for storing payment methods, which can now be used in Charge endpoints. For detailed instructions on how to create payment methods, please visit the relevant pages on our API Documentation or Postman.