Announcements

Where we announce new features, updates, fixes, and other improvements as they come. https://tratta.io/Β 

  1. Amounts in Customer Sessions Analytics + Locations parameters in reports

    Improvement

    Customer Analytics report - added amounts columns πŸš€πŸ“ˆ

    • Paid Amount: The total amount successfully charged during the session.
    • Promised Amount: The amount set up as scheduled payments for the future, including Payment Plans (Regular or Settlement) and One-Time scheduled payments.
    • Total Amount: The sum of Paid and Promised Amounts, representing the total financial value of the session.

    These columns were added to all aggregated views, allowing users to see amounts with breakdown by any available Group By feature column.

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    New Location parameters in reports 🏷️

    Columns for Product Types, Original Creditors, Current Creditors were added to Accounts, Payment Plans, Transactions, Scheduled Charges, and Customer Analytics reports.

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    Bug Fixes and System Enhancements πŸ”§

    • Implemented correct US phone number validation across all Tratta subsystems.
    • Upgraded to the latest PHP version.
    • Addressed numerous bugs πŸžπŸ›πŸ and implemented various system improvements πŸͺ΄

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    Stay tuned for more updates!

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  2. Verify More Accounts! Improved Verification Matrix!

    New Feature
    Announcement

    Streamlined Verification Flow on the Customer Portal πŸ”

    We've revamped the main verification process on the Customer Portal, consolidating it from two pages (for verification with Account/File number or First and Last name) into a single, streamlined page. Customers can now easily select their preferred first and second verification methods from a dropdown menu, simplifying the process and aiming to improve the overall verification rate.

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    • Verification Method 1: Choices include Account/File Number, Last and First Name, and a new option, Full Phone Number (this can be enabled in the Console under Settings > Customer Portal Settings).
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    • Verification Method 2: Remains the same with options like ZIP Code, Date Of Birth, Last 4 of SSN.

    This update is designed to make the verification process more user-friendly and efficient. We'll be closely monitoring its impact on the verification rate in the coming weeks.

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    Console Updates πŸ›°οΈ

    • The Payment Plans and Accounts reports' Product Types column now reflects Location Product Types from Children for parent accounts, enhancing clarity and detail.

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    Bug Fixes & Development Infrastructure Updates πŸ”§πŸ—οΈ

    • We've updated Tratta's backend libraries to the latest versions.
    • Addressed minor issues with the Service Fee feature.
    • Implemented fixes for various other bugs πŸ›.

    This suite of updates is part of our ongoing effort to enhance user experience and maintain high security and operational standards.

  3. New report: Customer Sessions Analytics

    New Feature
    Announcement

    Track customer journeys and campaign results with a new Customer Analytics report πŸ“Š

    We're happy to introduce our latest major update: the Customer Analytics report.

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    Re-engage RPCs based on 38 data points that enable you to track your outbound efforts and deploy high-value follow-ups. This report offers transparency into Tratta's ability to verify a greater number of consumers looking to make a payment and provide valuable insight into their behavior.

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    This report illuminates the customer journey, each row representing a single Customer Session. It captures crucial details about the customer's path, including the origin of their journey (email, SMS, QR code, direct visit, etc.), their success in verification and checkout, and comprehensive data on verification and checkout attempts.

    Marketing Slide for Email

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    This report is a valuable tool for:

    • Analyzing the results of outbound campaigns and adjusting strategies accordingly.
    • Understanding and enhancing customer experiences.

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    A few report highlights

    Verification Rates: Analyze verification rates in aggregated and individual session formats to gain insights into single-session verification details.

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    Checkout Information: Access detailed information on checkout types, statuses, and specifics. This helps in understanding the conversion rate of sessions into payments or payment arrangements.

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    UTM Data Integration: Enhance your analytics by adding UTM data to URLs sent to customers. Utilize this data for in-depth breakdowns in the report.

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    Check the full report documentation in our Help Docs for a comprehensive understanding. The report is also available in the Console Reports Section. Should you have any questions, our support team is ready to assist.

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    Bug Fixes πŸ”§Β and minor improvements πŸͺ΄

    • We've added a date and time picker πŸ“… to the Reports Filters, eliminating the possibility of errors in date formatting.
    • A few minor bugs were fixed 🐝

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  4. Download .eml Files and See All Email History

    New Feature
    Compliance
    Customer Service

    New Feature: Emails block on the Customer Page πŸ“¨

    We're excited to introduce a new block on the Customer page featuring a list of emails sent to the current customer. Now, you will know and have access to the exact emails that your consumers were sent.

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    This addition provides complete visibility into the notifications sent to customers. Each email is downloadable in .eml format and can be viewed with any mail program.

    In line with our commitment to continuous enhancement, we have planned a few minor updates for the email block:

    • Add the block on the Parent Account page to display emails related to the current account.
    • Modify email file titles to include the Account Number at the beginning.

    These updates aim to simplify email reviews at the account level.

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    Bug Fixes & Minor Improvements πŸ”§

    • πŸͺ΄ Refined the logic for automatic status changes based on balance fluctuations, covering scenarios where the balance reaches zero or rises above it again.
    • Various bug fixes have been implemented. 🐞

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  5. Time Zone Settings, Payment Methods Management Improvements

    New Feature
    Improvement
    Customer Service

    Introducing Time Zone Setting: Display Dates and Times in Your Local Time πŸ•

    We're pleased to introduce a valuable addition - the Time Zone setting. You can locate it in the Settings > General section.

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    With this new setting, you can customize how dates and times are displayed throughout Tratta Console, ensuring they align with your local time zone. This enhancement also extends to scheduled reports, providing greater convenience and accuracy.

    Experience the convenience of viewing timestamps in your local time zone!

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    The default will remain in UTC, and when changed, it will impact all other users.

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    Payment Methods Management Enhancements πŸ’³

    We've introduced significant improvements to streamline payment methods management for Console users:

    For One-Time Scheduled Payments:

    • You can now change the payment method for one-time scheduled payments.
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    For Payment Plans:

    • You have the flexibility to change the payment method for payment plans.
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    Customer Payment Methods List:

    • We've added badges to payment methods to indicate their usage, whether for Payment Plans or Scheduled Payments.
    • You can now delete payment methods as needed.
    • Assigning a primary payment method is now supported.
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    These enhancements make managing payment methods more efficient and user-friendly.

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    Other minor updates

    Imports From File Improvement 🐣

    • We've updated our file import process: new debt accounts are now imported first, regardless of their position in the file. This change ensures faster availability of new accounts in the payment portal, significantly improving efficiency, especially when handling large files.

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    Bug Fixes πŸ”§

    • Multiple updates have been implemented in the parent-child account πŸ‘¨β€πŸ‘§β€πŸ‘¦ logic to ensure smoother and more efficient operations.
    • Other minor bugs were fixed. 🐝
  6. Upgraded Payment Settings is live!

    New Feature
    Improvement

    Balance-based Rules in Payment Settings βš™οΈπŸ’Έ

    We’ve released a more advanced global payment setting rule module that allows you to configure the minimum payment amounts and payment plan ranges based on balance instead of a one-size-fits-all method.

    For instance, you can now allow shorter payment plans for customers with smaller balances (e.g., $500 to $1,000 balance, with plans for 6 months), while providing longer plans for those with larger balances (e.g., $2,000 to $10,000, with 24-month plans).

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    The same flexibility extends to the Minimum Payment Amount parameter.

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    You can use a single global parameter or set up balance range rules. If rules are set, they will override the global parameter for the balance selected in the rule.

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    New Payments List Look on Account Details Pages in the Customer Portal πŸ’³Β πŸ“…

    We're thrilled to unveil the fresh, redesigned appearance of the payments list on the Account Details pages within the Customer portal. This update makes it incredibly user-friendly for customers to:

    • Quickly check their upcoming payment schedule.
    • Effortlessly review data from previous payments.
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    Bug Fixes πŸ”§

    • Various bugs were fixed 🐞

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  7. Notifications Preferences for Customers and Settlement Offers Properties πŸ“¬

    New Feature
    Improvement

    Introducing Notifications Preferences in the Customer Portal πŸ”₯

    We're excited to introduce a new optional feature for customers - Notifications Preferences. When enabled, this feature provides customers with the ability to manage their portal notification settings effectively.

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    This feature brings the following benefits:

    • For Customers: Empower your customers to enable or disable various types of notifications, tailoring their experience to their preferences.
    • For Organizations: Meet compliance requirements and enhance communication with your customers.

    To enable this feature for your organization, please don't hesitate to contact our support.

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    Properties for Settlement Offers 🏷️

    In the Console Settings β†’ Properties section, we've extended support for Settlement Offers properties. Customize labels for these properties, and watch as the Settlement Offers are referenced consistently throughout the customer portal, aligning with your organization's terminology and enhancing clarity.

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    Here's an example of the result on the Accounts page:

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    Bug Fixes and System Optimization πŸ”§

    • We've addressed various bugs πŸ› to ensure a smoother user experience.
    • We've embarked on refactoring efforts to optimize system performance and stability, delivering faster and more reliable operations.
  8. New feature: Advanced Dispute + Payment Settings πŸ”₯

    New Feature
    Announcement

    Introducing Advanced Disputes - Engage with Real-Time Dispute Resolution within Tratta πŸ’¬Β 

    The new feature can be enabled in the Customer Portal Settings section:

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    With Advanced Dispute, you'll experience:

    • Streamlined Communication: Organizations can directly respond to disputes right from the Console interface.
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    • Enhanced Consumer Experience: Consumers can read and reply to responses from Organizations via Collect (Customer Portal).
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    • Instant Notifications: Stay informed with email notifications, ensuring that no messages/responses are missed by either side - Organizations or Consumers.

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    Feel free to enable Advanced Dispute in your Sandbox environment, explore its capabilities, and don't hesitate to reach out with any questions. Once you're ready, activate it in Production to expedite dispute resolution! πŸš€

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    Payment Settings

    We're excited to introduce a vital addition: the Payment Settings section. This feature empowers you to take control of your organization's payment settings, which will apply to all transactions.

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    Other Console Updates πŸ›°οΈ

    • Technical Email Address: In the General Settings section, we've added a dedicated technical email address. This address will be used for essential technical communications, ensuring you stay informed about critical matters such as import issues and platform status.
    • Payment Plans Report Enhancement: We've expanded the Payment Plans report to include a new "Number of Payments" column. This addition allows you to easily track the total number of payments associated with each Payment Plan, including scheduled and processed payments.

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    API updates πŸ”—

    • We released a new resource for developers - Postman API Collection: postman.tratta.io. This valuable tool provides a user-friendly way to interact with our API, simplifying your development and integration processes.

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    Bug Fixes and Minor Updates πŸ”§

    • API Enhancements: We've implemented various improvements to enhance the performance and usability of our API
    • General Bug Fixes: We've tackled various other bugs πŸ› to keep the platform running smoothly.

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  9. New Feature: Announcing the introduction of a Service Fees as an optionπŸ”₯

    New Feature
    Announcement

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    How It Works with Tratta

    Tratta's new Service Fees feature enables businesses to offset their payment processing costs by introducing customizable service fees. When a consumer makes a paymentβ€”be it full, partial, scheduled, or part of a payment planβ€”a separate service fee is assessed and processed. This fee can be configured based on various criteria like payment method, balance ranges, states, and locations (clients/creditors/portfolios), allowing your organization to manage costs effectively.

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    Compliance

    In terms of compliance, Tratta ensures that all service fees are disclosed clearly to customers through the Collect front end. Fees can be set to comply with state regulations and are adjustable to fit within maximum and minimum limits, offering protection against compliance issues. Tratta's focus on transparency and customization helps you maintain compliance while leveraging this cost-saving feature.

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    To enable this, please get in touch with your Tratta representative or visit tratta.io to learn more.

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    ServiceFee

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    Other Updates πŸš€

    • Security Improvements.
    • Front-end optimization for Payment Plans and Settlement Offer pages to enhance performance.
    • Added NATCHA guidelines to help with ACH compliance in the Console Help Docs.
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    Bug Fixes πŸ”§

    • Various bug fixes have been implemented to address issues πŸ›

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  10. Email and SMS Notification Templates are Now Live!

    New Feature

    We are introducing a brand-new feature under Console β†’ Settings β†’ Notifications that now empowers you to manage customer notifications. This update lets you preview, test, and customize email and SMS notification templates that your customers receive.

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    Key Features:

    • Access a comprehensive list of all available notifications.
    • Configure sender email addresses.
    • Set universal footer text for all email communications.
    • Easily preview and edit individual notification templates.
    • Disable/Enable individual notifications.

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    Customer Portal Updates πŸš€

    • Update the Creditor Field for customers with multiple Creditors accounts merged into one parent account. Such customers will be able to review creditors in the Summary of Account(s) section (previously named β€œCreditor Accounts”)

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    • Support for multiple guest sessions at once
    • Simplified verification process: Customers can now verify against parent debt account external IDs without needing to type the "p_" prefix.
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    Bug Fixes πŸ”§

    • Fixed a bug affecting transaction preview on the search page.
    • Resolved API throttling issues, allowing for user-defined limits set through Nova.
    • Other various bug fixes πŸ›

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