Payment Authorization Popup, New Report Columns & More Updates

Hey there!

We're continuously working to improve our platform. Below, we've outlined a few small but valuable updates we’ve made at the start of this year.

📝 Payment Authorization Popup

We've added a new Payment Authorization Popup that can be displayed when a customer submits a payment on the portal.

Key Features:

• Can be enabled for different checkout types: Payment Plan, Payment in Full, Partial Payment, and Settlement Offer.
• Fully editable text with support for variables related to the current payment plan.
• Customers must check the box and click Agree to proceed.
• Acceptance is tracked in our system, including the text version and variable set shown to the customer.

This feature can be enabled upon request by contacting our support team.

We recommend enabling this feature only when required for compliance, as additional steps may affect the user experience. If not necessary, keeping the payment flow as seamless as possible is best.

📊 Reports

• Chargebacks Report: added a Gateway Name column to easily distinguish between gateways.

• Payment Plans & Scheduled Charges Reports: Added a Payment Method column to indicate the type of payment method currently connected to a charge or plan (ACH or Card).

🏦 Bulk File-Based ACH Payments

We've introduced a feature that allows organizations to process ACH payments in bulk using a file. Once enabled, organizations can upload a file with debt accounts, amounts, and bank payment method details to SFTP. The system will automatically import the file, create charges, and process payments.

These transactions will appear in the Transactions Report with the Payment Source labeled as Batch Import.

📬 File-Based Email Campaigns Improvements

We're continuing to develop our new Campaigns product, first announced in our previous post. While still in its early stages, it has already proven effective for several clients.

We now support multiple types of campaigns that automatically launch when a file is uploaded to SFTP. Emails are sent in compliance with allowed sending windows—either based on the customer's ZIP code or a general safe window for all U.S. customers.

This is just a brief overview—more improvements are on the way!

If you're interested in sending email campaigns to your customers, please contact our support team.

🏷️ Customer Portal: Settlements UI

• When customers accepts a settlement, they will be able to see now both: the Current Balance and the Settlement Balance making it more clear and transparent.

• We added ability to customize Settlement Offer disclosures. It can be updated by a request to our support.

🎮 New Metadata-Based Payment Rules

We’ve expanded metadata-based payment options management to cover all options. Previously, this was available only for Payment Plans, but now it also applies to Pay in Full and Partial Payment. With this update, any payment option can be enabled or disabled for a debt account based on a metadata attribute (a flag in the file with 1/0 values).

🔧🤖 Bug Fixes, Optimizations, and Monitoring Enhancements

• Improved Customer Profile loading speed on the Customer Portal for a better user experience.
• Optimized Scheduled Charges Report for faster load times.
• Migrated Console to the latest front-end framework.
• Expanded internal monitoring to detect and alert on failures in file imports and exports.
• Fixed various bugs 🐛