Where we announce new features, updates, fixes, and other improvements as they come. 

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Verify More Accounts! Improved Verification Matrix!

New Feature

Streamlined Verification Flow on the Customer Portal 🔐

We've revamped the main verification process on the Customer Portal, consolidating it from two pages (for verification with Account/File number or First and Last name) into a single, streamlined page. Customers can now easily select their preferred first and second verification methods from a dropdown menu, simplifying the process and aiming to improve the overall verification rate.

  • Verification Method 1: Choices include Account/File Number, Last and First Name, and a new option, Full Phone Number (this can be enabled in the Console under Settings > Customer Portal Settings).
  • Verification Method 2: Remains the same with options like ZIP Code, Date Of Birth, Last 4 of SSN.

This update is designed to make the verification process more user-friendly and efficient. We'll be closely monitoring its impact on the verification rate in the coming weeks.


Console Updates 🛰️

  • The Payment Plans and Accounts reports' Product Types column now reflects Location Product Types from Children for parent accounts, enhancing clarity and detail.


Bug Fixes & Development Infrastructure Updates 🔧🏗️

  • We've updated Tratta's backend libraries to the latest versions.
  • Addressed minor issues with the Service Fee feature.
  • Implemented fixes for various other bugs 🐛.

This suite of updates is part of our ongoing effort to enhance user experience and maintain high security and operational standards.