Verify More Accounts! Improved Verification Matrix!
Streamlined Verification Flow on the Customer Portal 🔐
We've revamped the main verification process on the Customer Portal, consolidating it from two pages (for verification with Account/File number or First and Last name) into a single, streamlined page. Customers can now easily select their preferred first and second verification methods from a dropdown menu, simplifying the process and aiming to improve the overall verification rate.

- Verification Method 1: Choices include
Account/File Number
,Last and First Name
, and a new option,Full Phone Number
(this can be enabled in the Console under Settings > Customer Portal Settings).

- Verification Method 2: Remains the same with options like
ZIP Code
,Date Of Birth
,Last 4 of SSN
.
This update is designed to make the verification process more user-friendly and efficient. We'll be closely monitoring its impact on the verification rate in the coming weeks.
Console Updates 🛰️
- The
Payment Plans
andAccounts
reports' Product Types column now reflects Location Product Types from Children for parent accounts, enhancing clarity and detail.
Bug Fixes & Development Infrastructure Updates 🔧🏗️
- We've updated Tratta's backend libraries to the latest versions.
- Addressed minor issues with the Service Fee feature.
- Implemented fixes for various other bugs 🐛.
This suite of updates is part of our ongoing effort to enhance user experience and maintain high security and operational standards.